About Us

Who Are We?

TradesWanted is powered by Claim Central, an Australian-owned company and leading provider of catastrophe management, construction, technology and total supply chain services to the insurance industry. We also provide opportunities through our partner company, Claim360.

We hold contracts with a number of commercial, insurance and government groups. We're kept busy all year round with building and repair work in many varied locations around the country, so we're always looking for quality Trade Partners right around Australia to give work to.

At Claim Central, we help our customers in the following ways:

Catastrophe Response

As soon as catastrophe hits, we fly in to action. No matter where it is – or what time – our guys will be there. Within hours of ‘the event’ (forever known to our customers as that terrible crack of dawn/inconvenient work day/middle of the night), one of our crew will be on location setting up the gear to deal with it.

We do this by using our Priority Response Emergency Planning System (PREP). It’s an automated, high volume catastrophe management system – a fancy way of saying it creates disaster response plans based on the type of event, location, lifecycle requirements and budget.

Along with PREP, we also use our Contract Emergency Response Team (CERT) Automated System. This deploys our pre trained, qualified and licensed trades and suppliers who work on each job. Just like us, they’re trained to manage catastrophes and work to a fixed rate schedule so there are no event aftershocks caused by unknown costs.

Insurance Building

We also help domestic and commercial building insurance clients by providing estimates and repairs for all insurance events. Whether it’s a major storm wreaking havoc or a leaking hot water cylinder, we source and coordinate the trades and supplies needed for the job.

 

Technology Development

Our Technology Development division is responsible for the industry leading, award-winning web-based claims management application, Claim Central Technology. Claim Central Technology takes the current 147 manual-based steps in the claims process and condenses them to 60 automated intelligent processes, reducing the lifecycle of a claim by 60 percent on current industry standards.

Claim Central Technology was developed to provide an automated solution through the use of purpose-built technology platforms that eliminated non value adding activities from the claim management lifecycle. All whilst connecting all key stakeholders of an insurance claim - broker, insurer, builder, trade contractor and policyholder.

The outcome is an intelligent claims management workflow platform that instinctively alerts the users when claims activities exceed business rules and prompts 'next lifecycle' action to move the claim to the next logical phase.

While the technology was developed exclusively for insurers, brokers and loss adjusters, it was important that the technology benefited all parties involved in a claim – particularly the policyholder.

 

Supply Chain Mangement

Thanks to Claim Central Technology, our industry leading claims management web-based application, we are able to manage the entire supply chain of the insurance building claims process.

Primarily we do this through bringing together our Trade Partners (TradesWanted.com.au) and Supplier Partners (SuppliersWanted.com.au), to create a mutually beneficial arrangement of high volume purchasing and discounted pricing - creating a win-win situation for trades and suppliers.

What's more, the efficient management of the supply chain ensures that policy holders' lives are back to normal as quickly as possible.

Restoration

What do you want after water, fire and flood damage? Help – and quick! Handily, with our Restoration service, we offer 24/7 emergency response help including:

• Water removal  
• Document and vital records restoration
• Drying
• Air duct cleaning
• Decontamination          
• Deodorisation
• ‘Make safe’
• Sanitation and mildew treatment
• Corrosion control

Plus, there are our specialist services including:

• Computer and electronics cleaning and restoration
• Mould remediation
• Air testing
• Structure and contents cleaning (carpets, draperies, upholstery etc)
• Care for antiques, oil paintings and art objects
• Packaging, moving and storage facilities

Facilities Management

Our Facilities Management division provides a 24-hour service covering preventative and statutory maintenance works, security, project management and pest detection and control.

 

How Claim Central Started

What do you get when you fail Year 12, luck out on your dream job, and follow your Dad’s advice? You get Brian Siemsen…

Only interested in school to ‘eat lunch and play footy’, Brian Siemsen, founder and CEO of Claim Central, tried his hand at carpentry after failing the big year... twice.

Qualifying as a chippie, it was then time to live out many a boy’s fantasy – Brian moved from Toowoomba to Sydney to play for the South Sydney Rabbitohs (well before Russell Crowe thought they were cool).

Fast forward a few years and, with his footy days in the rear view mirror and the new dream of becoming a commentator on The Footy Show escaping him, Brian turned to his Dad for advice on what to do next. Brian Senior suggested a return to the building trade.

Thankfully for us here at the Claim Central, Brian proved that parents sometimes really do know best.

He founded the Siemsen Group in 2002, but it was a stroke of genius in 2005 that really shaped the business when Brian changed his strategy to focus on insurance work.

Becoming the ‘catastrophe guys’ and growing at a lightning pace, three offices quickly morphed into 17 (built by us, of course), with this warp speed growth recognised on the BRW Fast Starter list in 2007.

Today, the Siemsen Group operates as a division of Claim Central. We’re proudly one of Australia’s largest and most respected insurance service providers. Our offices are spread far and wide across Australia in rural, regional and metro locations, offering more crews in more spots than any other builder specialising in catastrophe management.